Please ensure that all people attending your booking arrive at the venue at least 15 minutes before your party is due to commence. We are extremely busy on Saturdays and Sundays; therefore, any late arrivals may not be able to participate in the game session as we must keep to time to prevent delays for other customers’ parties and bookings. Please be aware refunds will not be given for late arrivals.

We will always email your booking confirmation to you, however there may be some instances where you may not receive your booking confirmation. This could be due to your email provider filtering/flagging the email as junk/spam, so please ensure you check your junk/spam folders first. If your booking confirmation isn’t there, please send us a message using our contact form, so we can check we have the correct contact details (email address) for you and we will re-send your booking confirmation to you.

Because of the nature of the game and the size of the equipment (depending on game type), Laser Quest is not deemed suitable for Children under the age of 7.

Each game session lasts 20 minutes, which includes a 5-minute briefing time.

Laser Quest is completely safe, and is a non-contact activity, meaning that, at no time, is there any physical contact. The laser beams emitted from the phasers are also completely safe too. Our staff are fully trained and will give clear, detailed and easy to understand game briefing and safety rules before the game session starts.

Any parents who are concerned about safety are welcome to assist in supervising the game in the arena.

When you arrive, the person who made the booking will need to check-in at Mission Control (reception). Every player on your booking must be at the venue at least 15 minutes before your party is due to commence.

Each player will need to choose a nickname before the game starts, and you will be issued with a special phaser energiser key with your nickname programmed to the key.

You will then be taken to the Air Lock where you will be briefed on the game objectives and safety rules by a crew member. Once you have been briefed and are kitted up, its time to enter the arena and let battle commence!

Our most popular package consists of two 20-minute game sessions of Laser Quest with a 20-minute drinks’ break in between. On completion of the second game, you will be shown to the party area where the children will be served a birthday meal.

If you have brought a cake, please give this to your Party Host on arrival, so we can put the candles in, light them and bring the cake to your table.

After singing Happy Birthday, your party host will cut the cake up for all the guests. Our Birthday Party package will last approximately 2 hours from your initial arrival time. Please be aware that unless you have booked an exclusive Birthday adventure, your party may be playing with other groups of a similar age.

We understand that organising a party can be stressful, so we try to be as assistive and flexible as possible. We always recommend booking for what you think will be your maximum number of players (if booking a non-exclusive game package or birthday party package) and to keep us updated on any changes to player numbers. We request that you let us know your final number of players at least 48 hours before the day of your booking.

You are welcome to leave your valuables in the briefing room whilst playing the game. For security, there will be no unauthorised access into this room by anyone other than our staff and other players in your game session. Laser Quest East Ham does not accept any responsibility for lost or stolen items, so your valuables are left at your own risk.

Parents are welcome to go into the arena and watch – please ask a member of staff who will be more than happy to show you around.

We advise dark, comfortable clothes and flat shoes with a sole that grips.

Please note, that we do not allow customers to play bare footed, wearing heeled shoes or wearing open-toe footwear, such as flip-flops, sliders or similar. If you arrive in unsuitable footwear, we will not allow you to play for your own safety, but we will honour your booking allow you to return at a later date to play your game sessions.

Laser Quest is a non-contact activity. The rules are as follows:

• No running
• No climbing on the scenery
• No physical contact
• No lying or crouching down
• No verbal abuse to other players or staff.

We operate a zero-tolerance policy to any customers that verbally or physically abuse our staff or customers. If this happens, you will be asked to leave immediately, and the Police called where necessary.

Laser Quest East Ham can be found on 281 Barking Road in East Ham, London.

There is free parking available. Access the car park via the entrance gate located next to Rions restaurant.

There are a number of ways to get to us via public transport:

Bus: 115, 474, 5, 58
Train: C2C, TFL RAIL
Tube: DISTRICT, HAMMERSMITH & CITY
There is a bus stop within 150m (164yds) of the venue.
The nearest National Rail station is East Ham.
The nearest underground station is East Ham.
The nearest DLR station is Gallions Reach.

The minimum age is 7 years old.

No, we do not supply invitations & party bags.

We offer a choice of burger, pizza or hot dog, with crisps as part of our Birthday party packages. We also have a selection of confectionary and beverages for sale behind the counter and in our vending machines.

In the circumstance of any food allergies or intolerances, we advise that you bring suitable food for those guests please. We will keep their food separate from any other food preparation in our kitchen and will serve their food separately to prevent any possible cross-contamination.

Please be aware that our kitchen handles ALL food types so if you would prefer to keep food that you bring for guests with food allergies or intolerances separate, please keep it with you. Please also note, that if you do wish for us to serve the food you bring with you to guests with food allergies or intolerances and there is any subsequent adverse reaction due to unavoidable cross-contamination in our kitchen, Laser Quest East Ham cannot be held liable or responsible for this.

All you need to bring is a cake and candles – we take care of the rest!